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| What are your costs? |
Our costs are the most competitive in the market. We assess on a project to project basis and offer you the most cost effective solutions for your specific needs. Our costs include labor, equipment and are all inclusive.
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| How can I be sure about the quality of voice-based agents? |
India is the destination if you are looking for excellent command over the English language. Our agents go through the most stringent training processes and they are evaluated regularly to maintain quality levels.
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| What kind of cost cutting solutions can I expect through offshore solutions? |
It is a widely known fact that outsourcing to India is THE way to cut costs. If you compare your costs between outsourcing to India and setting up in your own country, you will realize that outsourcing to India is the most beneficial to you.
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| How do I ensure that management controls are maintained when the project goes offshore? |
Thinking outside the box is the key to innovative solutions. Very complex management issues can be sorted out with some original thinking. The best way to tap that is to bring in a fresh new perspective. We are using Voice-Over Internet Protocol and this technology is all about superior quality of service at all times.
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| What about line quality? |
Our VOIP connectivity all over the world is very superior.
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| What about security? |
This is an issue always at back of the minds of people looking to outsource. Reliability and security are top priority for us. We handle high sensitive data with utmost diligence and can assure you that our work is based on trust and commitment. We follow strict privacy guidelines.
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| Will my customers come to know that we are outsourcing? |
Our agents are trained to speak with your customers in a manner that they do not realize that you are outsourcing. But maybe if you have customers in India, they probably will realize.
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| What kind of services do you offer? |
We offer inbound services through voice-based and web based solutions – both technical and non-technical.
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| What if I am not satisfied with your services? |
We are so confident about our services that we offer money-back guarantees to our clients based on the contract we set up with you.
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| Will I be able to check on agents online? |
Yes! You can always keep a tab on agents when they are online and check in on the quality standards. This also applies to telephonic agents.
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| What about MIN reports? |
You will have access to reports and process evaluations at all times.
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| Do you have a brochure? |
Of course! Our brochure is available for your perusal.
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