The professional way that 24X7-LiveSupport.Com handles all its affairs is truly a refreshing experience for any client. We look forward to a lasting and productive relationship with 24X7 Live Support."
.......Alex McLeod
2.06.2009
“We have had a wonderful working relationship with 24X7-LiveSupport.Com and the result speaks for itself. Our business has benefited greatly from the prompt and professional service of 24X7-LiveSupport.Com.”
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25.05.2009
“Our business has grown by leaps and bounds through a productive liaison with 24X7-LiveSupport.Com. We hope for bigger and better things in the future.”
Many customers feel that emails perhaps don’t provide the kind of personal touch that perhaps they are looking for. They look for a human touch and interface. Live online chat can indeed be one of the most credible and dependable forms of communication towards building customer relationships that are long lasting and profitable for both you and your customers. In live chats, a human
interface helps and guides the customer through various kinds of services including purchasing, filling up forms, applying for certain services, claim processing, technical support and a wide array of other services. The Internet as a media thrives on interactivity, personalization and immediacy of response. Many companies are setting up online portals for customers, but it is advisable to go one step further and establish an immediate relationship with potential customers, and a live chat support service is the future. Any customer that has taken the pains of visiting your website will look around and leave.
Do we know who he was?
Where he came from?
What he was looking for?
When he comes back, do we recognize him?
What kind of specific guidance is he looking for?
Were his questions and doubts clarified through his visit?
In today’s competitive times, pro-activity is the key to success as far as creating new customer bases and retaining the existing ones. A virtual helpdesk that immediately establishes a relationship with your potential customers is the edge you are looking for as far as your business is concerned. These portals allow for you to individually handle each person that comes your way and solve whatever their queries might be, or even at a later stage of your relationship with the customer, it can help you to achieve a lasting relationship with your customer.
If you are looking to develop a live chat portal for your company, 24X7 Live Support has the solutions for you. If you do decide to develop this part of your business, you can look forward to a host of positive impacts on your business:
A live helpdesk will always be manned by trained professionals who will handle each potential or existing customer individually.
A unique code can track each customer and each and every visitor to your site.
An online support executive will always be at hand at the click of a ‘live help’ button.
The helpdesk will not only solve queries but also push pages to their browser.
A history and profile can be created on each customer, which can include the pages that rouse his interest the most.
You can take up options of automated replies so that if queries need some time to be sorted, customers can be made aware that we are working on it.
Our quality assurance supervisors will make sure that our executives always maintain the highest standards and quality interaction each and every time.
Live chat support is beneficial for the following reasons:-
24/7 service with no lost sales.
Professional chat executives trained according to your instructions and requirements.
Prompt answers to customer queries.
Executives trained to handle multiple queries at the same time.
Chat transcripts that will be saved in a database as a valuable knowledge base for future reference.
Inexpensive initial investment.
Reliable source of first hand information about the products and services you offer.
No busy signals for your customers.
Ability to pro-actively handle queries, push sales and surveys, co-browse etc.
Support resource management.
At 24X7 Live Support, we offer you a host of interactive solutions that can help you to establish a virtual helpdesk in order to engage customers and retain them instantly. You may also set up a web response unit to immediately respond to visiting customers. So look towards the future – sprint towards it with a live chat support system firmly behind you to:
Provide live customer support
Solve technical queries
Assist with website navigation
Facilitate complaint registration and resolutions
The web is the future. The customers are looking for you on the Internet and if you want the edge over the competition, make sure that you let us set up the future of your company for you at the tip of the customer’s fingers.
